With the world in chaos and uncertainty abound, we have received several communications from you guys asking if we're still shipping orders. The answer is YES! The processing time is the same for us; however, shipping times could take longer due to the decreased number of international flights worldwide. Rest assured, you will receive your order. Lets hope this crisis will be over soon. Practice social distancing and good hygiene!
If you choose your shipment by AIR MAIL. And you didn't receive the parcel in the estimated time of arrival (20 - 60 business days + 10 days if parcel was forwared to your local custom).
Buyer has to responsible shipping fee for re-send order. Then we will be albe to mange the replacment missing order.
Replace for low germination rate seeds.
If the germination rate is lower than 40% AND you have sowed your seeds within 30 days of receiving them, we'll send replacement seeds ONLY IF SEEDS HAVE BEEN SOWED AND YOU ARE ABLE PROVIDE PHOTOS.(Buyer is responsible for all return shipping costs)
The germination rate of each batch of seeds is different. The average germination rate is between 60% - 70%. We'll replace seeds for you only if the germination rate is lower than 40%.
With the above conditions. We will charge the basic handling/shipping fee for sending the replacement seeds.
Mini White & Mini Star Seeds: The average germination rate of Mini size White and Mini Star seeds is 40 %. WE DON'T REPLACE MINI SIZE WHITE and MINI STAR SEEDS